Privacy policy

Privacy Policy

This Privacy Policy explains how Express Matting Services Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data transparently and securely.

1. Who We Are (Data Controller)

Business Name: Express Matting Services Ltd
Registered in: United Kingdom
Email: sales@industrialsuppliesco.co.uk
Address: Unit 1B, The Summit
Machester Road, Burnley, BB11 5HG

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

Personal Information

We may collect personal information when you:

  • Place an order

  • Contact us

  • Create an account

  • Subscribe to emails

This may include:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment status (payment details are processed securely by third-party providers)

Technical Information

When you visit our website, we automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on site

This helps us improve website performance and user experience.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality (e.g. shopping cart)

  • Analyse website traffic and performance

  • Improve marketing effectiveness

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

For more information, please see our Cookie Policy (if applicable).

4. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate about your order or enquiries

  • Provide customer support

  • Improve our website and services

  • Send marketing communications where you have consented

  • Prevent fraud and comply with legal obligations

We only process personal data where we have a lawful basis to do so under UK GDPR.

5. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and analytics providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

6. International Data Transfers

Some of our service providers may process data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Meet legal and accounting requirements

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

9. Marketing Preferences

If you receive marketing communications from us, you can opt out at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

Transactional and order-related communications will still be sent where necessary.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

All payments are processed through secure, encrypted third-party payment providers. We do not store full payment card details.

11. Children’s Data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Express Matting Services Ltd
Email: sales@industrialsuppliesco.co.uk
Address: Unit 1B, The Summit
Machester Road, Burnley, BB11 5HG